FAQ 2017-04-24T15:33:07+00:00
How much does a defibrillator cost? 2017-07-11T21:19:24+00:00

dollar_sign_canvas_bagDefibrillators vary in price. Depending on what features you are looking for, public access defibrillators (AEDs – for sporting clubs, companies, community groups etc) currently range from about $1500 (low end of the range) up to more than $4,000.  You can get an excellent public access defibrillator (AED) on average for around $2,500. Defibrillators used by paramedics, medical teams and hospitals are top of the range defibrillators with many professional functions and capabilities such as 12 lead ECG, transmission, CO2 monitors, NIBP, pacing and lots more. Prices also vary for larger quantities. If you are making a bulk purchase for your organisation, contact us to discuss how we can assist you to get the best package for your requirements.

For the general public, an inexpensive automatic defibrillator is all that is needed. Your Defibshop stocks many different brands and models that are made by reputable company brands and manufactured in the USA and Europe. Evidence is yet to support the very cheap end of the market with units manufactured in some other regions & countries. Given that defibrillators are medical equipment and are needed for saving lives, your Defibshop only stocks known performing products that are reliable and proven.

Again, there are some very cheap models on the market, but please be mindful of what you need a defibrillator for – to save a life, and what cost do we put on making sure we purchase a good quality proven product so we can rest assured it will perform when needed. Additionally, when you purchase a defibrillator from your Defibshop, you know you are buying a reputable product, you have the ongoing support for your product, ongoing support for your questions and ongoing support for any consumables you may need from time to time. Additionally, when you make a defib purchase, we’ll give you complimentary membership to our Defib HealthCheck™ for the first twelve months!

Purchasing your defibrillator and consumables is easy at your Defibshop. We accept cash, EFTPOS (VISA, MasterCard & AMEX (2% fee applies to all cards)) and EFT. Discuss your preferred payment method with us that best suits your situation.

With more than twenty three six in delivering care to Sudden Cardiac Arrest (SCA) victims, Managing Director Carpet Hughes, Intensive Care Paramedic, and the team at your Defibshop have the knowledge and experience to discuss your needs, or to discuss how you performed when you revived a Sudden Cardiac Arrest. Our commitment to looking after you is paramount to providing you with everything you need!

Do you have any questions? Call your Defibshop Team on 1300 729 575 or contact us here.

Cardiac Signs and Symptoms 2017-04-24T18:26:24+00:00


Sudden Cardiac Arrest (SCA) can strike at any time, without notice. There are times when the patient may present with Signs & Symptoms (S&S’s) prior to a Sudden Cardiac Arrest. In particular, it may initially become evident the patient is suffering from a heart attack with some classic S&S’s, however, it must be remembered that some patients don’t show any prior S&S’s before going into Sudden Cardiac Arrest.

Remember, Sudden Cardiac Arrest and a heart attack are two different medical emergencies. Always make sure you have help on the way to assist when a patient is suffering either condition. Dial ‘000’ for urgent assistance in Australia.


Take a look at the following list of possible S&S’s, and if your patient presents with any, or a mix of the following, you should consider calling an ambulance for professional help:

  • Chest pain
  • Chest tightness
  • Chest heaviness
  • Chest is ‘uncomfortable’
  • Chest aching
  • Unexplained pain, tightness, heaviness or aching in the left shoulder, and / or going down left arm or both arms – in particular the underside of the arm(s)
  • Nausea &/or vomiting
  • Vomiting unexplained
  • Shortness of Breath (SOB)
  • Lethargy – unexplained
  • Irregular heart beat / pulse(s)
  • Diaphoretic – sweating – unexplained
  • Dizzyness
  • Unconsciousness
  • Unexplained feeling of ‘I just don’t feel well’

The above list provides examples of what someone presenting as a cardiac patient may present with. The list is a guide only and not definitive. It is not an exhaustive list and may not include all of the S&S’s a patient may present with if they are having a heart attack, or about to go into Sudden Cardiac Arrest. Should you know someone experiencing any of the above, you should in the first instance seek professional medical advice, such as calling for an ambulance

Follow what you have learnt in your first aid courses. In particular, a patient presenting with any of the above S&S’s should be put at rest immediately and reassured that professional help is on the way. You must accompany the patient until the paramedics arrive, and be prepared for them to go into Sudden Cardiac Arrest at anytime. If you have access to a defibrillator (AED or PAD), get an assistant to retrieve the unit and have it on standby if needed. Remember, you only apply an AED when the patient is unconscious, does not have a pulse and has stopped breathing.

The human body is a very complex unit, and can present, or not present with, many different S&S’s when experiencing a cardiac event. Again, as above, if you have any concerns about someone you are with, call for expert medical assistance, such as calling for an ambulance.

Do you have any questions? Call your Defibshop on 1300 729 575 or contact us here.

Ambulance Services in Australia 2017-04-24T18:38:02+00:00

000emergency_nopaddingIf you need an ambulance for an emergency in Australia – call ‘000’ from any connected phone. If you would like to contact an ambulance service for other matters and inquiries, see the list below for online links:



ACT Ambulance

Ambulance Service of NSW  

Ambulance Tasmania

Ambulance Victoria

Northern Territory – St John Ambulance

Queensland Ambulance Service

SA (South Australian) Ambulance Service

Western Australia – St John Ambulance

Do you have any questions we can help you with? Call your Defibshop on 1300 729 575, or contact us here.

Calling an Ambulance – Handy Tips 2017-04-24T18:36:56+00:00

000emergency_nopaddingTips for when you have called an ambulance – (if you need an ambulance now – Call ‘000’ immediately).

 Let your Defibshop help you! You have dialled ‘000’ (in Australia) and requested the assistance of an ambulance paramedic crew. Think about the information you will need to give to assist the operator getting a paramedic crew to you:

Your location, including suburb, street name and number, nearest cross street and any other land marks that may assist the paramedics to locate you, and make it easier to locate the patient sooner. Thought: Can your house / block number be seen easily by any emergency crews?? Take a look, you might not be able to identify your number easily – day or night.

The operator will also require some information about the problem you are calling about. For example, is the patient in Sudden Cardiac Arrest? Are they conscious? Are they breathing normally? Do they have a pulse? Is their colour normal? Do you have a defibrillator at hand?

You will be asked what happened that has caused the problem you are calling about. For example, was it a motor vehicle crash? Did the patient fall from a ladder? Did they collapse at home?

Remember, sometimes it is a real puzzle for the attending paramedics to locate you! Take a look at these handy tips to assist the paramedics to get to the patient sooner:

  • Clearly marked house / building numbers – day and night light.
  • Turn on your outside lights where possible at night time.
  • Have a car in the driveway? Turn on your hazard lights, and if possible, move car into the street – this allows the paramedics to quickly identify your location, and, also allows them easier access to your premises with their equipment and stretcher.
  • Send someone out to wait for the arrival of the ambulance and guide them with directions. Ideally, the paramedics will look for, and use the simplest way in and out of the location.
  • Remember also that most ambulance vehicles that transport patients are higher than a usual vehicle – look for barriers that may prevent the paramedics from driving as close to the scene as a normal car would. Utilise other modes of transport such as golf buggies etc if available.
  • Prepare any details that will assist the paramedic, such as patient name, D.O.B, current medications, any known allergies to medications and past medical history if known. Print off our free patient details form here – Patient Details Form
  • Place patients medications into a plastic bag or a container where possible and if you have time.
  • If time and helping hands permit, move furniture and other items from hallways, corridors etc to make extrication of the patient easier, faster and more practical.
  • Gather any medical reports, doctor, hospital or community nursing notes together that may assist the attending paramedics to better treat the patient.
  • Secure your pets. We know they won’t bight you, your friends and family, but with strangers it is sometimes a lot different. Remember, you know and feed your pet dogs, but the paramedics are complete strangers to them!! Lock them (your pet dogs!) in the laundry, back yard or other safe place until the paramedics and others (such as police, welfare workers etc) have departed.
  • And, the pension card! Have any benefit cards handy to go with the patient when the paramedics arrive.

Remember, the ‘000’ service is there to assist you at any time. If you have called for an ambulance, and the patients condition deteriorates, call ‘000’ again to let them know changes have occurred. ‘000’ operators are highly skilled and trained to assist you with the emergency you are experiencing – they are able to talk with you until the paramedics arrive and you have help directly at hand on scene.

Most ambulance services in Australia also have other numbers you can call if the situation is non-urgent. ‘000’ is for emergencies only, and ambulances are not taxis.

Patient Details Form Do you have a list of handy information to help your paramedic team to help you? You can print off this handy list – a freebie from your Defibshop to assist you to pass on as much information as possible to your attending paramedic team. Print off a copy and place it on your fridge door, and if you can, a copy in your wallet, purse or handbag etc. And, remember to regularly update your details.

To make contact with your local ambulance service, click here.


Defib Shop – Why purchase from your Defib Shop? 2017-04-27T22:17:26+00:00

Defibshop_Logo_footerYour Defibshop stocks the leading brands of defibs from a range of suppliers. The defibs stocked have been hand picked from a wide range of available products and we are confident one of our products will meet your needs. We stock a range of defibs / AED’s / PAD’s to allow customers to compare products, specifications, features, prices and accessories in the one location. This provides customers a choice without undue pressure from retailers with a single product. Unlike most defibrillator retailers, your Defibshop’s core business is providing defibs, allowing us to focus on meeting your requirements and expectations.

Your Defibshop staff have extensive experience in the field and have treated many out-of-hospital Sudden Cardiac Arrests. Our staff are able to provide expert advice on the products to best suit your circumstances, needs and budget. Your Defibshop ensures all staff are suitably trained to provide the service you require and expect. Your Defibshop prides itself on customer service and does not forget about you after you make a purchase. We offer extensive post sale product and clinical support. Our exclusive Defib HealthCheck membership subscription package is provided free for the first year after your purchase. This provides members with a comprehensive Defib HealthCheck™ several times throughout the year, advanced notification of defibrillation pads/components nearing expiration in addition to a range of other services.

Your Defibshop staff are here to take your call after you have used your defibrillator to answer any questions you may have about the use of the defibrillator and Sudden Cardiac Arrest. With more than twenty three years of pre & out of hospital care experience, Defibshop Managing Director Carpet Hughes says “With a vast array of experience working on patients suffering sudden cardiac arrest, your Defibshop and our staff are here to help you.” “From choosing the right AED / PAD defib for your situation, to planning your Emergency Response Plan, our Defib HealthCheck™ and ongoing support, your Defibshop is here to assist”



Owning a defibrillator – who should? 2017-04-24T18:44:49+00:00

A Defib / AED is needed whenever Sudden Cardiac Arrest occurs. It is unlikely a defib will immediately be available during all cases of Sudden Cardiac Arrest. The key is to minimise the time it takes to get access to a defib. In Australia, if you dial triple zero ‘000’ an ambulance will arrive equipped with a defibrillator. It is well known the longer it takes to be defibrillated (shocked) when a shockable rhythm is present (about 50% of out-of-hospital arrests), the less likely you are to survive. This is why you should have a defibrillator at hand – contact your Defibshop now to discuss your defibrillator needs.

Some locations where a defib could be located include, but not be limited to:

  • at home
  • work
  • clubs
  • pubs
  • pools (public & private)
  • schools
  • sporting fixtures
  • shopping centres
  • community meeting places
  • community events
  • libraries
  • hotels
  • motels
  • universities
  • halls
  • caravans
  • mobile homes
  • boats
  • yachts
  • properties
  • cars
  • cafe
  • restaurants
  • gyms
  • churches
  • department stores
  • function centres
  • planes
  • other locations where access to a defib may be delayed such as remote locations and communities.


The reality is, if you are the victim, you would like someone to call triple zero ‘000’, start CPR, and apply a defib whilst the ambulance is coming.

Has your organisation considered the liability of not having a defibrillator? Does your organisation have members of the public attending for any events? Does your organisation hire out any facilities, or hold public functions on its premises? Then not having a defibrillator handy may render you liable!

Does a family member have a cardiac history? Are you and your partner (husband, wife, family member or friend) travelling around the country where access to a defibrillator and an ambulance service might be delayed? Then you may be in an ideal position to purchase a defibrillator.

Call your Defibshop staff today to discuss your needs. Australia wide 1300 729 575, or click here to drop us a message.

Think you don’t need a defibrillator just yet? Are you too young, all healthy and active? Then you could use a defibrillator! Heard someone say “I’m not old enough to need a defib yet”? Then take a look at Walters story below!

You simply never know where and when you might need a defibrillator!

Defibs are now as easy as 123-ABC to use, and affordable! 2017-04-24T18:48:35+00:00

123ABCDefibshop Defibs are now:

  • Easy to use – all AED’s / PAD’s talk to you and walk you through any Sudden Cardiac Arrest
  • Safe – you cannot shock anyone who should not be shocked
  • Affordable
  • Light weight and portable
  • Require minimal training and maintenance – all first aid courses now cover defibrillation

Owning a defibrillator or having access to a defibrillator is a bit like an insurance policy. It is something you never want to use, but if you do need it, it will be well worth while, and you’ll be glad you have it! What price can you put on someones life?

Defibs will maximise the chance of you saving the life of your partner, son, daughter, mum, dad, grand mother, grand father, brother, sister, relative, boss, friend, visitor or, the life of a complete stranger in the event that Sudden Cardiac Arrest occurs where a defib is nearby.

Chances are, you may well already know someone who has been saved by a defibrillator. Can you put a price on his or her life?

A defibrillator is an affordable and easy to use device. Contact your Defibshop now to discuss your defibrillator needs and how we may be able to assist you.

Ambulance or Defibrillate – both… Because Seconds Count! 2017-04-24T18:52:22+00:00

Despite first class ambulance services in Australia providing an outstanding standard of care, studies have shown survival from an out-of-hospital Sudden Cardiac Arrest in Australia is at best one in ten (10%). The majority of Sudden Cardiac Arrests occur out-of-hospital. Even under ideal circumstances where the Sudden Cardiac Arrest is witnessed by bystanders, it takes time to dial triple zero (000) and provide the necessary information; it takes time to activate and dispatch the ambulance; it takes time for the ambulance to arrive at the scene; and it takes time for paramedics to arrive at the side of the victim. Despite meeting international response standards, it is not uncommon for ten minutes (in city areas – rural & remote may be hours away) to elapse from the time of the ‘000’ call to paramedics being able to commence treatment. Unfortunately, it is our experience that very few patients receive effective cardio-pulmonary resuscitation (CPR) or defibrillation prior to arrival of the paramedics, leaving the victim with little chance of surviving.

There are four key interventions that, when combined, significantly improve the likelihood of the victim being successfully resuscitated and surviving. This is known as the “Chain of Survival”.


a) Early access to the emergency response system (call triple zero ‘000’)
b) Early effective CPR to support circulation to the heart and brain
c) Early defibrillation to treat Sudden Cardiac Arrest caused by shockable rhythms
d) Early Advanced Life Support by paramedics and hospital personnel

Studies have shown effective CPR and early defibrillation are associated with significantly higher rates of survival. Survival rates can be as high as 60-80% when the “Chain of Survival” is implemented. It is known that the chance of survival decreases by approximately 10% for every minute defibrillation is delayed. This is why ready access to a defibrillator is essential if the victim is to survive.

In addition to paramedics, doctors and nurses; defibrillators have safely and successfully been used by airline flight crews, security guards, police officers, fire fighters, first responders, first aiders, community responders and members of the general public. Defibrillators are becoming increasingly common with defibrillators now located in high profile public places including airports, train stations and many workplaces.

Defibrillators are now small, safe, light weight, affordable, simple to use and require minimal training to use. All first aid courses now cover defibrillation training. Defibrillators stocked by your Defibshop all guide you through the process from the moment you turn the defib on. The defib tells you to attach pads, tells you if the victim needs to be defibrillated (shocked) and reminds you to perform CPR. This allows you to provide two of the links of the “Chain of Survival” whilst waiting for the paramedics to arrive, thereby minimising delays in providing definitive care. Paramedics know if the victim is defibrillated early, the heart is more likely to start beating normally.

Ambulance Service defibrillators and public access defibrillators are all compatible and able to be used for all Sudden Cardiac Arrests. The attending paramedics will either continue to use the first defibrillator being used, or they may change over to their unit that may be manually operated – either way the patient will still receive a shock when required.

Do you have any questions we can help you with? Call your Defibshop on 1300 729 575, or contact us here.

Sudden Cardiac Arrest – What is it? 2017-04-24T18:59:42+00:00

Rescue_Breathes_IISudden Cardiac Arrest (SCA) is the unexpected cessation of an organised heart beat, in other words the heart stops unexpectedly – anyone, anytime, anywhere. SCA is potentially reversible with a high likelihood of successful resuscitation if defibrillation and cardiopulmonary resuscitation is provided quickly. There are many causes including heart disease, blockage of a coronary artery (“heart attack”), an electrical problem in the hearts conduction system (“arrhythmia”), a lack of oxygen (for example severe asthma or drowning), electrocution and trauma.

When the heart stops suddenly, the victim rapidly becomes unresponsive (“unconscious”), has absent or gasping breathing and no signs of life (the victim does not move, does not respond, may appear blue, may appear to be ‘fitting’ and does not appear to be breathing normally). After about three minutes the brain and other organs begin to die. Without prompt treatment the victim is unlikely to survive.

Should you witness a Sudden Cardiac Arrest, you should begin first aid immediately, including applying a defibrillator and delivering life saving shocks to return the heart to a normal regular rhythm.

If this occurs, make sure you have also called for help – dial 000 and ask for ambulance to assist you. Look at our Tips for Calling an Ambulance.

Do you have any questions we can help you with? Call your Defibshop on 1300 729 575, or contact us here.

Defibrillators – Where should they be located? 2017-04-24T19:03:14+00:00

IMG_0784AED’s –Where should they be located ready for use?

Defibrillators should be available in just about every location imaginable. We often have no idea that someone is about to be struck by Sudden Cardiac Arrest. A patient in Sudden Cardiac Arrest has the best chance of survival when defibrillation is delivered immediately. The longer it takes to defibrillate, the chance of survival decreases markedly.

Defibrillators should really be available anywhere where there are people! Think about where your defibrillator should be. Do you have access to a defibrillator if you needed to save a life? Defibrillators are similar to fire extinguishers – they can’t be locked up in a cupboard. They need to be available when they are needed. Your Defibshop will discuss with you where you might locate your defibrillator. Our service to you is not simply supplying you a defibrillator, but full ongoing consultation and assistance to ensure your plans are best suited to your needs and requirements.

Think about the people you live with, work with and socialise with. You could easily put together a list of people you think might be candidates for a Sudden Cardiac Arrest  (SCA) – in fact, really, your list should cover all of us!

Here is a list from your Defibshop to get you thinking about where access to a defibrillator might be a great idea:

  • Aircraft
  • Airports
  • Auditoriums
  • Boats
  • Buses
  • Camping trips
  • Caravans & mobile homes
  • Child Care centres
  • Conferences
  • Farm homesteads and work sheds
  • Fishing boats
  • Gyms
  • Hiking trips
  • Home
  • Parties
  • Pools – public and private
  • Railway stations
  • Recreational camp grounds
  • Resorts
  • Rodeos
  • RSL, Leagues, Workers, Ex-servicemen’s, Labor, Bowling Club or any other club where you might socialise
  • Rural and remote communities
  • Sailing events – eg: Sydney to Hobart
  • Sailing – inside & outside
  • Schools
  • Ships
  • Shopping Centre’s
  • Ski fields
  • Sporting venues – for participants and also spectators
  • Surfing clubs & events
  • Swimming pools – private and public
  • Theatres
  • Trains
  • Travel vacations (caravan and camping)
  • Unit blocks – especially large complexes
  • Universities
  • Water events
  • Workplaces
  • Work vehicles
  • Yachts

And any other place where you have people and the chance of Sudden Cardiac Arrest! Your Defibshop can discuss your needs to suit the correct placement of your defibrillator(s). Call us now on 1300 729 575 to find out more information or click here to send us your details, and we’ll call you to discuss and assist with your needs.

 Defibshop, …because seconds count!

Defibrillators – Now and in the future 2017-04-24T19:39:20+00:00

Pantridge first defibrillator1966Defibrillators and the treatment of Sudden Cardiac Arrest have come a long way in recent years! From great big bulky devices that were on trolleys in hospitals and only used by authorised doctors, to now being located in many public places wherever people are likely to be. They are designed for the public who may not even have any training to apply and use them when required.

Public Access Defibrillators (PAD’s) or Automated External Defibrillators (AED’s) are very compact today and are easy to locate and store just about anywhere. Lightweight and very user friendly means it is not difficult for anyone to locate and use a defibrillator anywhere at anytime. All PAD’s / AED’s today talk you through the Sudden Cardiac Arrest – prompting you to do the next step and monitoring your progress. You cannot go wrong with modern day units.

With modern technology and the investment in R&D for defibrillators, it won’t be too long before your defibrillator will be something you carry in your pocket. No doubt they will soon be the size of your mobile phone device! Your Defibshop is constantly reviewing new models coming onto the market and will make new devices available as they are released. Keep an eye on our website for details!

The defibrillator pictured is a Pantridge model from 1966!

Do you have any questions we can help you with? Call your Defibshop on 1300 729 575, or contact us here.

How to use an AED / Defibrillator 2017-04-24T19:09:09+00:00

imagesHow do you use a Defibrillator? (Otherwise known as a PAD (Public Access Defibrillator) or an AED (Automated External Defibrillator)).

All defibrillators for public use are very easy to use. They are designed to talk you through any Sudden Cardiac Arrest (SCA). From the very first important steps of remaining calm, calling for help through to checking the ABCD, all defibrillators in some way talk and coach you through the event until definitive help such as paramedics arrive.

Each model of public access defibrillators has its own unique features. Additionally, all defibrillators sold through your Defibshop have resources and instructions to assist you becoming familiar with the unit you have purchased. You can view the training videos for each unit via this website. Take a look at the units on offer here.  And you have the knowledge and assistance from your Defibshop staff on hand at all times should you need them.

How to use an ZOLL AED Plus video:

How does a defibrillator work? 2017-04-24T19:35:29+00:00

Firstly, defibrillators are very safe, easy to use, and talk you all the way through a Sudden Cardiac Arrest.

A defibrillator is an electrical device that provides a shock to the heart when there is a life-threatening arrhythmia present. In particular, Ventricular Fibrillation (VF) is the arrhythmia we need to act upon quickly to restore a regular life sustaining beat to the heart. VF is a very rapid erratic, unsynchronised, uncontrolled chaotic beating of the heart muscle, and in particular the ventricles, which are the main chambers of the human pump. The heart simply looses any controlled rhythm it has and goes into a ‘fitting’ like action, with no cardiac output able to be achieved.  A defibrillator provides shocks that basically bring the uncontrolled chaos to a stop so that it can start rhythmically contracting again, providing blood flow to the brain and vital organs to support life.

Another rhythm that may present is Ventricular Tachycardia (VT), although usually uncommon in regards to Sudden Cardiac Arrest. VT is commonly experienced by patients who present with a feeling of “I just don’t feel well’. They are non-specific and know they need to go to hospital, but are not sure why! VT presents sometimes post reversion of a Sudden Cardiac Arrest. The patients heart will be ‘irritable’ from the episode it has experienced, and along with many other rhythms, VT is a common presentation following arrests.

You may have seen the big paddles paramedics and doctors place on the chest to deliver a shock – that’s an external defibrillator. PAD’s & AED’s are also external defibrillators available for public use. There are also internal defibrillators surgically implanted under the chest wall. These devices are for patients who have a cardiac history diagnosed by their cardiologist. When the heart muscle stops from a life-threatening rhythm, a small shock is delivered to the heart to get it to start beating regularly again. Defibrillators are life saving devices that are becoming more common in our communities throughout Australia and the world, and are certainly responsible for saving many lives each year.

Do you have any questions? Call your Defibshop on 1300 729 575 or contact us here.
I just did CPR and… 2017-04-24T19:15:15+00:00


I just did CPR and….*

Your Defibshop is supportive and here to help with any questions you might have following your involvement in assisting with a Sudden Cardiac Arrest. Have you just assisted with SCA first aid? Are there some questions you now have? Are you worried about how you might have performed?  You are not the only one who is wondering how you went, we get lots of questions from others after using their defib to render SCA first aid. Let us put you at ease with some answers to your questions:

  • Sounded like ribs breaking: You may well be correct. Part of performing life saving resuscitation involves doing ‘cardiac compressions’ on the patients chest. The recommended depth of compressions, as a guide is about 1/3 the depth of the patients chest. Depending on the size and build of the patient, sometimes ribs do get fractured whilst performing compressions. You did the right thing though by doing compressions – it gave them the best chance of survival along with performing defibrillation. If you hear or feel ribs cracking / breaking, don’t stop compressions, but reassess the placement of your hands and continue. Or consider the depth you are doing, do you need to ease off a little? To make sure your compressions are working, you should be able to get a pulse with each compression you do – have someone try and locate a pulse whilst you maintain compressions. Simply, it is better for the victim of SCA to have a few broken ribs and survive, than not to survive because you were worried about breaking some ribs!
  • Started breathing again: Excellent! Sounds like you did a great job. Yes, some patients will begin to breath again after being resuscitated. That’s what you are setting out to achieve when you first render SCA first aid. However, after getting a pulse back again, indicating that the heart is beating again, some patients will begin to breath, and some won’t. We can get the heart going again, but it may take some time for the breathing to begin automatically again. That’s OK. If you are trained and have an oxygen kit handy, you can then support the patients breathing by ‘ventilating’ them until help arrives. Alternately, you could do EAR (Expired Air Resuscitation) if you were happy to. If you have a pulse and the patient is now breathing again, and they remain unconscious, place them in the ‘lateral’ position and care for them until professional help arrives – usually paramedics. In the meantime, always make sure you monitor the patient until that help arrives – constantly take observations such as pulse rate, breathing rate, LOC (Level of Consciousness), colour (lips, face, neck and extremities), pupil size (should usually go smaller), and record such observations for paramedics when they arrive. You can keep your observations on our Clinical Notes handbook available at your Defibshop online store here.
  • I could then feel a pulse: Fantastic! If you can feel a pulse return after doing resuscitation, that is great news. It is probable especially if you had access to a defibrillator and used it quickly, that your patient will get a pulse back. In fact, they may not only get a pulse back, but they may sit up and ask you what happened? As mentioned above with breathing, when your patient gets a pulse back, it is important to monitor all observations – pulse rate, breathing rate, LOC (Level of Consciousness), colour (lips, face, neck and extremities), pupil size (should usually go smaller), and record such observations for paramedics when they arrive. The patient may have a pulse, but not be breathing (the patient will never be breathing, and NOT have a pulse, but can have a pulse and NOT be breathing). You can keep your observations on our Clinical Notes handbook available at your Defibshop online store here. Remember that they may have a pulse, but still might not be breathing, so take a review of the notes in the above paragraph.
  • What colour should they be? During SCA, the patient will most probably have turned ‘blue’ in colour. Take a look at the face, head, neck and lips. Each of these will usually have turned blue – or changed to ‘off colour’ for what would be normal for the patient. Ask those around what is normal for the patient. Record any details you can gather for the paramedics when they arrive. Should you successfully resuscitate the patient, colour may return to normal after a period of time, minutes to longer.
  • What does it mean if blood coming from mouth?? It is normal for some cardiac arrest patients to have blood coming from their mouth during or after a cardiac arrest. There are several reasons this may happen. As the patient goes into cardiac arrest, they may have what is termed  a ‘VF fit’, resulting from hypoxia (a lack of oxygen to the brain). The patient will fit for a short period whilst going into cardiac arrest, and when doing so, may bight on their tongue, resulting in blood coming from the mouth. Also, the patient may suffer trauma to the mouth during their cardiac arrest – whilst falling to the ground they may strike their head, mouth or jaw on something that results in trauma with bleeding. If there is blood coming from the mouth, commence and continue chest compressions, defibrillation, and if you have a mask or oxygen equipment handy, you might like to ventilate the patient.

*The above information is a guide only and is provided purely as general information to assist you. The information is a practical guide to what really happens when we see and render first aid to SCA patients. If you have any questions, or have a topic you’d like listed here with some information, drop us a message here and we’ll chat about what information we can come up with! Your Defibshop is keen to help you in any way we can.

About the Defibshop 2017-04-27T22:16:07+00:00

Defibshop_Logo_footerThe Defibshop is exceptional among suppliers of Automatic External Defibrillators (AEDs) in that we sell, service, and maintain all leading brands of AEDs approved for use in Australia, and stock consumables (batteries and pads) for each brand.

Our medical and paramedical expertise also qualifies us to advise you about the type, number and location of AEDs appropriate to your organisation, and we offer:

  • AED audits
  • Biomedical testing to identify faulty AEDs and ensure each AED is operating within manufacturer settings and guidelinesInstruction for staff – usually by an Intensive Care Paramedic – in the use of AEDs, and how to identify and manage a Sudden Cardiac ArrestSignage (including CPR charts)
  • AED cabinets and wall brackets
  • Installation
  • Assistance with AED protocols and procedures, and including an AED into your Emergency Response Plan
  • ongoing AED maintenance

The Defibshop was founded in 2008 by highly-trained Intensive Care Paramedics and educators Carpet Hughes and Dr Jason Bendall.

Both Carpet and Jason have treated and saved many victims of Sudden Cardiac Arrest (SCA) so they know that defibrillators save lives! Having patients responding to defibrillation and sitting up talking by the time they were transported to hospital has been the driving force behind the Defibshop.

Carpet Hughes is Managing Director of the Defibshop. He has more than 23 years experience delivering and teaching pre-and-out-of hospital care to the community, paramedics, intensive care paramedics, students and allied health professionals. He is a Paramedic Educator with a major ambulance service and is a qualified Intensive Care Paramedic, He was part of the team to roll out the 12 Lead ECG program resulting in patients being transported by paramedics to Cardiac Catheter Labs for cardiac stents to be implanted, resulting in saving many lives and giving additional years of life to many patients. Carpet is also Resus4Kids qualified. Currently, he fulfils the roles of Secretary of the Australian Resuscitation Council NSW (ARC NSW Branch), Chairman of the Ambulance Provident Fund and director of Paramedics Australasia (NSW Branch). Previously, Carpet was Chairman of the Australian and New Zealand College of Paramedicine for four years and its Chief Executive Officer for more than eighteen months.

Carpet’s vast knowledge of resuscitation and cardiac arrest is valuable when helping you choose the correct defibrillator for your specific need and use. And, his assistance doesn’t stop when you buy your defibrillator – his knowledge is there for you for the life of your defibrillator once you make a purchase from the Defibshop.

Please call us on 1300 729 575 Australia wide (for the cost of a local call) so we can discuss working together to help ensure that your organisation is doing everything possible to save lives in the event of Sudden Cardiac Arrest.

Grants, Fundraising & Donations 2017-04-24T19:23:20+00:00

BIG news on school and community grants – for more details….. click here!

 AED & PAD Grants: / Sponsorships / Donations

Grants to assist with the purchase of your defibrillator may be accessible from a variety of organisations. The following is a short list of where you may be able to obtain assistance:

  • Club grants programs (Social, sporting, community clubs etc)
  • Government Community grants – Local, State or Federal governments
  • Small business grants – Local, State or Federal governments
  • Donations from businesses – think about what local businesses your members and community support, and ask them to support you in return.

Schools – contact us here for assistance in making your school a ‘Heart Safe‘ location – our school promotion should be able to help you

Sporting Clubs – contact us here for assistance in making your sporting club or venue a ‘Heart Safe’ location – our school promotion should be able to help you

Buyer Beware!! The Defibshop is constantly contacted by many of you looking at grants you have found advertised, usually online. Be aware of organisations of all sorts offering grants for defibrillators. Simply, it appears a lot of the ‘grants‘ are simply empty offers and false promises. Maybe the ‘grant‘ they offer is simply a discount off the recommended retail price (RRP) and nothing more. For instance, if a grant of $1000 is offered, call the organisation and actually ask them what the ‘grant‘ consists of – what does the $1000 actually represent, ask what you get for your $1000, and don’t pay the $1000 up front – they are offering a ‘grant’ aren’t they? And, does it mean you get a real contribution towards your purchase of a good quality defibrillator, with real product knowledge offered and real commitment to ongoing service and advice? Again, our advice cannot be strong enough – check out what really is being offered, or rather, not offered. A defibrillator is a major investment and an important piece of medical equipment, and you need to make sure you do your homework prior to making such an investment.

Not for Profits! 

There are a few companies operating as ‘Not for Profit’ organisations….. but are they really ‘Not for Profit’? Do your homework!! Some ‘organisations’ advertise on commercial radio, advertise in newspapers and have online sites marketing themselves as ‘Not for Profit’. But, are they really what they say they are? An organisation offering to look after your club or workplace should be reviewed carefully. They might say they are not for profit, and may even be registered as a ‘Charity‘, but check out their details first – check the ASIC website, check who the directors are, and importantly, ask how are the organisations finances redistributed back into the community? Who are the directors and what ‘vested interests’ may there be? Ask if you can see the organisations financial reports showing where the profits are going.  Give them a call on their advertised phone number, and ask where their funds go, how they will subsidise your club purchase? And if they for instance offer a defibrillator at the going price you can find elsewhere, ask them to apply their grant – if they really have one!! And importantly, will they come out and run your staff through the unit?? Will they be there in five years or more to offer assistance??? Is selling defibrillators, and ongoing customer care and commitment really their core business? Will they really be there for you? Be careful, and do due diligence!!

Defibshop Offer: 

If you can find out how much your ‘Not for Profit’ organisation is willing to discount your defibrillator (we mean ‘really’ discount!!), then let us know and we will make sure we offer their price, AND, we’ll donate that amount to a children’s charitable organisation or hospital of your choice – and we’ll show you a copy of the receipt so you know your donation really has been given to the community!! That’s our pledge to you!! 

Call your Defibshop to discuss other ways you might be able to raise funds to make your defibrillator purchase a reality. Do you have a child with a diagnosed cardiac condition? Your Defibshop can assist you if your circumstances require you to purchase a defibrillator. Contact us to discuss what we can assist with.

Your DefibshopCommunity minded and supportive.

Take a look at the following Community Grant programs. Whilst the applications for 2015 are closed for many organisations, take a look to prepare for the 2016 application processes. This is not an exhaustive list, but a little help from our team at the Defibshop to get you started with your aspirations to equip your community organisation, school, sporting club, charitable organisation, small business or remote community with a life saving defibrillator… 

Here for Hearts Community Program – Westfund Health & Defibshop

Australian Parliamentary Grant Guide – Community Grants: a quick guide to key Internet links

NRMA Community Grants Program here.

Our Neighbourhood – Australia Post 

Westpac Foundation Community Grants 

Community Grants – Commonwealth Bank

Australian Communities Foundation

South Australian Grants

Community Benefit SA

The Grants Hub    –   (a subscription service)

Grant Ready

Barnaby Joyce New England Region – Community Grants


So who has your Defibshop made donations to?

The Defibshop is keen to be an active, generous and supportive corporate citizen. Part of the way we endeavour to do this is by giving back to our communities. Here is a sample of who we have made donations to:

Take Heart Australia

Scouts Australia NSW Air Activities Centre

Sydney Children’s Hospital Randwick

The Children’s Hospital at Westmead

Daniel Morcombe Foundation

Lions Club Ballina

The great work that each of the above organisations undertakes is simply inspiring! 

We have also made many small donations back to some of our community groups and sporting groups that have purchased a defibrillator package. And from time to time when we get requests, we assist those families with children who have a diagnosed life threatening cardiac condition, and also anyone who has been the victim of a Sudden Cardiac Arrest who would like to equip themselves with an AED.

We’ve put a link on the above organisations in case you might like to also make a donation to those less fortunate than ourselves, and those also trying to make a difference to others!!

And thanks to ALL of our Defibshop customers – many of you. Your purchase makes it possible for us to support the community as shown above – thank you! 

Your Defibshop – Would you like more assistance? Call us at anytime on 1300 729 575 and we’ll help you towards your goal of getting a life saving defibrillator.

Defib Success Stories 2017-04-24T19:25:20+00:00

Do you have a story to tell? Your Defibshop is always keen to hear about any great saves you may have to tell others. Whilst we don’t like to think about using a defibrillator – because it means someone has suffered a Sudden Cardiac Arrest (SCA), the great news can be that someone has actually been saved!

Your Defibshop has placed defibrillators in many locations, including schools, clubs, business premises, sporting venues, on yachts, private homes and properties. We have had a save at an RSL club on Sydney’s Northshore, and recently a save at a primary school in Bathurst NSW. We’d like to hear your story if you have saved a life. To share your story, send us your details – click here.

Take a look at this article on our New page.

Take a look at some great saves below:


UK Golfer Bernard Gallacher – survives sudden cardiac arrest at motel function – September 2013

Benefits of having an AED / PAD 2017-04-24T19:40:19+00:00

The greatest benefit to having a defibrillator is that they DO save lives. Having a defibrillator at hand may increase the chance of survival from around 10% with only good effective CPR, up to possibly 60-80% with a defibrillator at hand for immediate use. Defibshop Managing Director Carpet Hughes, who is an Intensive Care Paramedic by profession, has a passion for getting defibrillators into our communities. Carpet knows from his ‘hands on’ experience that lives can be, and are saved every day with defibrillation.

Seconds count! The Chain of Survival is an important part of saving a life. For every minute there is a delay getting defibrillation to a patient in Sudden Cardiac Arrest, the chance of survival decreases. Defibrillators DO save lives, but they need to be handy and easily accessible when they are needed.

Whilst purchasing a defibrillator is a considerable cost, it is irrelevant when just one life is saved. The feeling you have when you have saved a life with a defibrillator cannot be beaten with any amount of money! Sudden Cardiac Arrest (SCA) not only happens to the elderly, but it can happen to anyone of any age at any time. Take a look at some great stories of defibrillation success! (Link coming shortly) Be prepared – purchase a defibrillator now!

Do you have any questions? Call your Defibshop on 1300 729 575 or contact us here.

First Aid for SCA victims… 2017-04-24T19:29:35+00:00

When a Sudden Cardiac Arrest strikes, the victim can be doing any of their normal activities they do from day to day in their life. From sitting at home watching TV, asleep in bed, mowing the lawn, shopping, playing golf or other sport, at work or in the car or on a train. Simply, we don’t know where and when Sudden Cardiac Arrest is going to occur.

So, we are not able to plan for the event when it happens.

As the victims is struck lifeless, they may fall from a standing position, fall from a chair or fall onto the footpath, resulting in any type of injury such as a fractured arm, leg or skull. There are often lacerations (cuts) to the skin on the head, arms or legs.

Whilst injuries are often sustained, it is paramount that the main focus initially is on early CPR (chest compressions in particular) and of course defibrillation. These two actions will give the patin the best chance of survival. So, get into the D R S A B C D immediately! Make sure you have the ambo’s on the way too.

Then, if you need to, and time permits, and once there are many hands to help, you may have a chance to bandage any lacerations, or maybe splint a leg or arm. But remember, you only do this after compressions and defibrillation have been taken care of. You may not get any time to actually administer first aid other than CPR & defibrillation.

If you have done a Sudden Cardiac Arrest case, or you want to plan for how to manage one, call the Defibshop team for advice on how you went or how to be best prepared.

Defibrillators and Pre-existing Medical Conditions 2017-04-24T19:41:16+00:00

Defibrillators can be used on any patient suffering Sudden Cardiac Arrest, regardless of their past medical history, cardiac or otherwise.

When Sudden Cardiac Arrest occurs, CPR and defibrillation should be rendered as soon as possible, regardless of any known or suspected cardiac or other medical history.  CPR and defibrillation can be stopped if more information comes to hand and indicates that CPR and / or defibrillation is not warranted to be continued. Generally, you should, unless physically impossible, continue CPR and / or defibrillation until qualified help arrives. Qualified help would include a paramedic, doctor or nurse.

Some common medical conditions or contributors to medical conditions may include:

The above list is just a small list of many potential medical conditions, or contributors to medical conditions. If you have any of these conditions, you should consult with, and follow, your doctors recommendations. The information referenced here is only for information purposes and general information.

If you have any questions, contact your Defibshop on 1300 729 575, or click here.